Terms of Service

1. Acceptance of Terms

By accessing and using SmileCraft® Flow, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our service.

2. Description of Service

SmileCraft® Flow provides a clinical operations platform for dental practices, including workflow management, team communication, and case tracking features. The service is designed for single-site practices and supports multiple workstations per location.

3. User Accounts

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Ensuring that all users of your account comply with these terms
• Notifying us immediately of any unauthorized use

4. Acceptable Use

You agree not to:

• Use the service for any unlawful purpose
• Store sensitive Protected Health Information (PHI) directly in card descriptions
• Attempt to gain unauthorized access to any part of the service
• Interfere with or disrupt the service or servers
• Share your account credentials with unauthorized parties

5. Data and Privacy

Your use of the service is also governed by our Privacy Policy. You retain ownership of all data you input into SmileCraft® Flow. We recommend using case IDs that reference your existing patient management system rather than storing sensitive patient information directly.

6. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any aspect of the service at any time with reasonable notice.

7. Payment Terms

Paid subscriptions are billed in advance on a monthly or annual basis. Refunds are provided at our discretion. You may cancel your subscription at any time, with access continuing until the end of the current billing period.

8. Limitation of Liability

SmileCraft® Flow shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the service.

9. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes via email or through the service. Continued use after changes constitutes acceptance of the new terms.

10. Contact

For questions about these Terms of Service, please contact us at legal@smilecraftflow.com.