Privacy Policy

1. Introduction

SmileCraft® Flow ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our clinical operations platform.

2. Information We Collect

We collect information you provide directly to us, including:

• Account information (email, practice name, contact details)
• Workflow data (case IDs, status updates, notes)
• Communication data (messages between workstations)
• File attachments you upload
• Usage data and analytics

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Analyze usage patterns to improve user experience

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your data is isolated to your practice only—other practices cannot access your information.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Export your data in a portable format

7. Contact Us

If you have questions about this Privacy Policy, please contact us through your Practice Profile settings or email us at privacy@smilecraftflow.com.